Shipping policy

Aurelia Spring — Shipping & Fulfillment Policy

Welcome to Aurelia Spring. We are dedicated to providing a premium, highly intentional, and custom-tailored self-care experience. Because our fulfillment process relies on an interactive, customized token-scoop model mapped specifically to your wellness goals and allergen profiles, our shipping and processing timelines differ from traditional e-commerce storefronts. Please review our policies below prior to placing your order.

1. Current Store Phase: Launch Pre-Orders

Aurelia Spring is currently operating in our official Launch Pre-Order Phase.

  • Fulfillment Timeline: All orders placed during this pre-order window are securing limited-batch luxury inventory. Physical fulfillment, custom token-scooping, and packaging will officially commence on August 15th, 2026.

  • Billing Notice: Payment is collected securely at the time of checkout to reserve your custom batch allocation. Regular shipping updates will be delivered directly to your authenticated email address as our launch date approaches.

2. Standard Processing & Fulfillment Timelines (Post-Launch)

Once our live launch commences, our custom interactive fulfillment schedule is as follows:

  • Standard Curated Orders (Non-Video): Please allow 3 to 5 business days for our team to evaluate your wellness profile, conduct your token scoop, document your custom layout via Polaroid, and securely package your box.

  • Filmed ASMR Video Orders (Optional Add-on): If you purchased a limited weekly slot to have your lucky token scoop filmed and uploaded to our social media channels (IG: @aurelia.spring.shop, FB: Aurelia Spring), processing times may extend to 7 to 10 business days to accommodate content production schedules.

3. Domestic Shipping Rates & Carrier Integration

All packages are shipped via Shopify Shipping secure carriers (primarily USPS Ground Advantage or UPS Ground) departing from our fulfillment hub in Las Vegas, Nevada.

  • Flat-Rate Shipping: To maintain the structural integrity of our premium products, a flat shipping fee of $8.99 is applied at checkout for all domestic boxes.

  • Tracking Delivery: Once your label is printed at our station, an automated tracking link will be sent to your email. Please allow up to 24 hours for the carrier to update tracking scans once the parcel leaves our facility.

4. Weatherproofing, Safety, & Meltable Consumables

Because Aurelia Spring supplies premium, organic, and clean-ingredient spa items (such as whipped body butters, bath melts, and botanical oils), transit conditions matter.

  • Weatherproof Protection: Every 8x6x4 corrugated box is enclosed inside a heavy-duty, climate-shielded polymailer bag to protect your wellness goods from rain, moisture, and porch debris.

  • Extreme Heat Advisory: During warm seasons or if shipping to high-heat climates, please monitor your tracking link closely to ensure your package is not left on hot porches or in mailboxes for extended periods, as natural ingredients may soften.

5. Damaged, Lost, or Stolen Packages

  • Custom Nature of Goods: Because every box is custom-constructed utilizing our randomized token mechanic based on your unique allergen inputs, all sales are final.

  • Damaged in Transit: If a fragile wellness item (such as a tea tin or lotion jar) arrives damaged or broken due to carrier mishandling, please take a clear photograph of the item and the packaging and email it to hello@shopaureliaspring.com within 48 hours of delivery. We will instantly dispatch a replacement item of equal tier value at no additional cost to you.